Return Policy

01The 30-Day Window

You have 30 days from the day your order is delivered to send an unused towel back. We go by the postmark on your return, not the day it reaches us — so a return dropped off on day 30 counts, even if it takes a week to arrive.

Delivery date means the date USPS tracking shows as delivered. If tracking never showed a delivery, tell us and we will work from the ship date instead.

02What We Can Take Back

• Unused, unwashed towels in their original packaging, with any tags still attached.
• The wrong city. Ordered Cleveland, meant Cincinnati — it happens, and it is a normal return.
• A complete 2-pack. If you are returning a rivalry 2-pack, both towels come back together.
• Gifts, returned by either the recipient or the person who bought it. See Section 9.

“Unused” means what you would expect: unfolded and looked at is fine, taken to a game is not.

03What We Cannot Take Back

• Used or washed towels. These are absorbent textiles. We cannot resell one and you would not want to receive one, so this is where the line sits.
• Returns postmarked after 30 days — though see the note above before you assume that is final.
• Towels sent back without contacting us first. An unannounced box with no authorization number is very hard to match to an order, and we may not be able to refund it.
• Half of a 2-pack. The 2-pack is priced as a set, so it returns as a set.
• Anything damaged after delivery. If it arrived damaged, that is a different and better outcome for you — see Section 8.

04Who Pays Return Shipping

The rule underneath the table is simple: if the mistake was ours, you are not out a cent. If it was a change of mind, the postage in both directions is yours. There is no restocking fee in any row.

05How To Start A Return

06Refunds

Refunds go back through Square to the card or account you paid with. We process within 5 business days of receiving and inspecting the return. Your bank then typically posts it 5 to 10 business days later — that second stretch is the bank’s timeline, not ours, and we cannot speed it up.

• Change of mind: we refund the full $25.99. You paid the return postage, and that is the only cost to you.
• Our error, or a damaged item: we refund everything and cover the return postage too.
• Part of a multi-towel order: we refund $25.99 for each towel you send back.
• Sales tax is refunded in proportion to whatever product price is refunded.

We email you the moment the refund is issued. If 10 business days pass after that email and you still do not see it, check with your bank first, then tell us — we can send you proof of the refund to give them.

07Exchanges

Want a different city instead? The fastest route is to return the original for a refund and place a new order right away. Your new towel ships immediately rather than waiting behind a return that is still in transit.

If you would rather do a true swap, say so in your email and we will set one up — just know it adds the return transit time to how long you wait.

If we shipped the wrong city, none of this applies. That is Section 8, we send the right one at our cost, and you never pay twice.

08Damaged, Defective Or Wrong

Email [email protected] with your order number and a photo within 7 days of delivery. Photograph the towel and the packaging before you throw anything away — carrier damage claims need the box.

We ship the replacement as soon as we have confirmed the problem, not after your return arrives. On a damaged item we often will not ask for it back at all.

Package never arrived, or tracking says delivered and it is not there? That is a shipping problem rather than a return — the steps are on our Shipping page, and we handle it the same way: reship or refund, your choice.

09Gifts

Most of these towels are bought for someone else, so gift returns are normal here rather than an exception.

• The recipient can return it within the same 30 days from delivery. They need the order number or the buyer’s email address so we can find the order.
• The refund goes to whoever paid. We cannot refund a card that was never charged, so the money returns to the buyer’s original payment method.
• Want the recipient to get store credit instead, so the buyer never finds out? Say so in the email and we will arrange it.
• Holiday orders. Anything delivered between November 1 and December 24 can be returned through January 31, so a Christmas gift is not out of window before it is opened.

10Cancelling Before It Ships

Caught it early? Email us as fast as you can. If the order has not shipped we cancel it and refund you in full — no return needed, and nothing is withheld.

Once it ships we cannot pull it back or change the address, and it becomes a normal return under this policy. Address changes and cancellation timing are covered on our Shipping page.

11How To Reach Us

A real person reads this inbox. Include your order number and we can move much faster.