01Where We Ship
We ship to all 50 US states, plus APO, FPO and DPO military addresses, Puerto Rico, and the other US territories USPS serves.
We do not ship internationally at this time. If you are outside the US and want a towel, email us — we cannot promise anything, but we like knowing there is demand.
We ship to residential addresses, business addresses, and PO boxes. We cannot ship to freight forwarders or package-consolidation services.
02Shipping Rates
| Destination | Cost | Estimated delivery |
|---|---|---|
| Continental US (lower 48) | Included | 7–10 business days |
| Alaska & Hawaii | Included | Add 3–5 business days |
| APO / FPO / DPO | Included | Varies — often 14–28 days |
| Puerto Rico & US territories | Included | Add 5–7 business days |
Shipping is included in the $25.99 price. There is no delivery charge added at checkout, and it makes no difference whether you order one towel or six for the group chat.
Sales tax, where it applies, is calculated at checkout from your shipping address and shown before you pay. It is the only thing added to the $25.99.
03Processing Time
Orders are packed and handed to USPS within 1–2 business days of the order being placed. Business days are Monday through Friday, excluding US federal holidays.
An order placed Friday evening or over the weekend goes out the following business day. During the playoffs and the December gift rush, processing can run a day longer — we post a notice on the site when that happens rather than letting you find out from the tracking.
Processing time and delivery time are separate. A towel ordered Monday and shipped Tuesday arrives 7–10 business days after Tuesday, not after Monday. Budget for both when you are aiming at a date.
04Delivery Times
Once it ships, a typical lower-48 order lands in 7–10 business days. Alaska, Hawaii, the territories, and military addresses take longer — see the table above.
These are estimates from USPS, not guarantees. Weather, holiday volume, and carrier backlogs all move the date, and none of them are within our control. If your towel has to be there by a specific Sunday, order with room to spare.
05Planning For A Game Day
Standard delivery runs 7–10 business days after dispatch, so a towel aimed at a specific Sunday needs to be ordered about two weeks ahead. Order by 2:00 PM Arizona time and it goes out the next business day — the countdown on our home page tracks that dispatch cutoff, not a delivery date.
We control how fast we pack and hand it over; we do not control USPS. If a towel absolutely has to land for a specific game, order two weeks out and do not cut it fine.
06Tracking Your Order
You get two emails: a confirmation when you order, and a shipping notice with a USPS tracking number when it goes out. Tracking usually takes 24 to 48 hours to start showing scans — a number that looks dead on day one is normal.
No shipping notice after 3 business days? Check your spam folder first, then email us and we will resend it.
07Lost, Late Or Damaged
Tracking says delivered, but nothing is there
Give it 48 hours. USPS marks packages delivered early more often than you would think, and they frequently turn up the next day. Check with neighbors, the mailroom, and around the property. Still nothing after 48 hours? Email us with your order number and we will make it right — usually by reshipping.
Tracking has not moved in a week
Email us. We will open a trace with USPS and, if the package is genuinely lost, reship or refund at your choice. You are not stuck chasing the post office yourself.
It arrived damaged
Photograph the towel and the packaging before you throw anything away, then email the photos with your order number within 7 days of delivery. We send a replacement at our cost. No return of the damaged item is required.
08Wrong Or Defective Items
If we got it wrong, we pay for everything. Wrong city, wrong item, printing defect, missing piece of a 2-pack — we cover return shipping and the replacement, and you are not out a cent.
Email [email protected] with your order number and a photo. We send a prepaid return label and ship the correct towel as soon as we have confirmed it, not after the return lands.
One thing that is not a defect: small color differences between the product photo and the towel. Screens vary and dye lots vary. If the difference is genuinely outside normal, send a photo and we will take a look.
09Cancellations & Address Changes
Email us as fast as you can. If the order has not shipped, we will cancel it and refund you in full, or correct the address at no charge.
Once it ships, we cannot change the address or pull it back. A package sent to an address you entered incorrectly is not recoverable, and we cannot refund it. Please check the address before you submit the order — it is the single most common thing that goes wrong.
If an incorrectly addressed package does find its way back to us, we will refund the product price once it arrives. Return postage comes out of that refund.
10Returns & Refunds
You have 30 days from delivery to return an unused towel in its original packaging. You pay return postage on a change-of-mind return; we pay it when the item arrived damaged or we sent the wrong thing. No restocking fee either way.
The full policy — what we can and cannot take back, how to start a return step by step, refund timing, and exchanges — lives on our Return Policy page. That page is the one that governs.
11How To Contact Us
Order problem, return question, or a package that has gone quiet — a real person reads this inbox. Include your order number and we can move much faster.
[email protected]
MacWin Consulting, LLC
18251 W Meadowbrook Ave
Goodyear, AZ 85395
We answer within 1–2 business days, Monday through Friday.